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Tenant Participation, Engagement and Scrutiny Strategy 2024-2029 (TPESS 24-29) Consultation
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We are excited to present our draft Tenant Participation, Engagement and Scrutiny Strategy. This is your chance to share your thoughts on the Strategies Vision, Aims and Action Plan. The consultation will run from 4 November 2024 until 30 November 2024 and we welcome your feedback.
The Strategy – What is it?
It outlines East Ayrshire Council’s commitment to tenant involvement and highlights the range of opportunities available to tenants, service users and other customers. It also explains how tenant participation, engagement and scrutiny will be supported and resourced, action that will be taken to ensure the continued development of effective participation and how these will be monitored.
What does it do?
The introduction of the Housing (Scotland) Act 2001 created a legal requirement for Councils and Social Landlords to have a Tenant Participation Strategy developed in partnership with tenants and other customers. It facilitates the following in East Ayrshire:
Work with East Ayrshire Council’s Housing and Communities Services.
Provide a range of opportunities for tenants to engage in tenant scrutiny of Housing and related services and give their views on service standards.
Ensure that services are delivered to a high standard and that service users are at the heart of the organisation.
Independent tenant review and monitor service delivery and performance.
Highlight positive examples of working practices and report recommendations on how services can be improved.
Communicate and keep tenants and service users informed whilst encouraging participation.
Monitor and review agreed action plans.
Vision and Strategic Aims
Our draft vision is:
“Putting tenants and other customers at the heart of everything we do in order to maximise involvement in the scrutiny of Housing and Communities Services”.
The Strategy outlines five Strategic Aims:
Aim 1: Ensure tenants are well informed
Aim 2: Seek and listen to tenants’ views before making decisions.
Aim 3: Further develop the range of ways for tenants to influence services and future developments.
Aim 4: Provide resources and support.
Aim 5: Monitor, review and report on successes and challenges.
Action Plan
Our Action Plan contains objectives for the lifespan of the Strategy and allows us to implement, measure progress and evaluate the positive impacts of the Strategy Aims.
Get Involved
You can help us review our strategic plan by viewing the attached document and then completing our survey.
We are excited to present our draft Tenant Participation, Engagement and Scrutiny Strategy. This is your chance to share your thoughts on the Strategies Vision, Aims and Action Plan. The consultation will run from 4 November 2024 until 30 November 2024 and we welcome your feedback.
The Strategy – What is it?
It outlines East Ayrshire Council’s commitment to tenant involvement and highlights the range of opportunities available to tenants, service users and other customers. It also explains how tenant participation, engagement and scrutiny will be supported and resourced, action that will be taken to ensure the continued development of effective participation and how these will be monitored.
What does it do?
The introduction of the Housing (Scotland) Act 2001 created a legal requirement for Councils and Social Landlords to have a Tenant Participation Strategy developed in partnership with tenants and other customers. It facilitates the following in East Ayrshire:
Work with East Ayrshire Council’s Housing and Communities Services.
Provide a range of opportunities for tenants to engage in tenant scrutiny of Housing and related services and give their views on service standards.
Ensure that services are delivered to a high standard and that service users are at the heart of the organisation.
Independent tenant review and monitor service delivery and performance.
Highlight positive examples of working practices and report recommendations on how services can be improved.
Communicate and keep tenants and service users informed whilst encouraging participation.
Monitor and review agreed action plans.
Vision and Strategic Aims
Our draft vision is:
“Putting tenants and other customers at the heart of everything we do in order to maximise involvement in the scrutiny of Housing and Communities Services”.
The Strategy outlines five Strategic Aims:
Aim 1: Ensure tenants are well informed
Aim 2: Seek and listen to tenants’ views before making decisions.
Aim 3: Further develop the range of ways for tenants to influence services and future developments.
Aim 4: Provide resources and support.
Aim 5: Monitor, review and report on successes and challenges.
Action Plan
Our Action Plan contains objectives for the lifespan of the Strategy and allows us to implement, measure progress and evaluate the positive impacts of the Strategy Aims.
Get Involved
You can help us review our strategic plan by viewing the attached document and then completing our survey.
The Council recognises that involving tenants is an essential part of our decision-making process and we are committed to making sure that there are opportunities for all tenants to participate in the design, delivery and review of our Housing and Communities Services.
That's why we are asking for your views with this short survey about the Strategy's Vision, Aims and Action Plan.
Whilst we welcome your feedback on the questions, your feedback is not limited to these questions and we would encourage you to highlight anything about the vision, aims and action plan within the consultation document in general.
Any information will be used for this purpose only and processed and held securely in terms of Data Protection Legislation. For further information on our legal basis for processing your information and your rights in terms of Data Protection Legislation, please visit our privacy statement.
